What I've built, shipped, and fixed — at Google, Meta, and beyond.
Developed a 4-step quality framework for AI chatbot systems that dramatically reduced overpromises and hallucinations — turning an unreliable AI product into one that customers could trust.
AI chatbots were making promises the product couldn't keep in 15% of conversations — creating support escalations, eroding trust, and threatening retention. The team had no systematic way to detect, measure, or reduce these failures.
Designed and implemented a 4-step monitoring and intervention framework: systematic detection of overpromise patterns, real-time flagging, automated guardrails, and continuous feedback loops. This wasn't just a technical fix — it required rethinking how the product team defined and measured AI quality.
Led product strategy and execution for AI-powered products used by hundreds of millions. Managed cross-functional teams spanning engineering, design, data science, and policy to ship features at global scale.
AI-powered product features across recommendation systems, content understanding, and intelligent automation. Every launch involved navigating the tension between AI capability and user trust — the same tension every AI startup faces today, just at a different scale.
Beyond big tech, I've built complete AI-powered products from the ground up — including scheduling systems, marketing automation, and financial tools — proving I can think at both the strategic and execution level.
I don't just advise — I build. I understand what it takes to go from "this AI thing is cool" to "this is a working product someone pays for." I've personally built AI systems that automated 92% of manual workflows, designed AI monitoring pipelines, and shipped products that handle real money and real customer data. When I review your product, I'm thinking as a builder, not just a strategist.
As I take on consulting clients, their stories and results will be shared here (with permission). Each engagement adds to a growing body of proof that senior product leadership is the missing piece for most AI startups.
Start with a Strategy Session. One hour, honest feedback, and you'll know if I'm the right fit for your startup.
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